FCI Grievance Redressal Mobile App Launched to Empower Rice Millers with Efficient Complaint Resolution

Union Minister of Consumer Affairs, Food and Public Distribution, and New & Renewable Energy, Pralhad Joshi on October 28, 2024, introduced the FCI Grievance Redressal System (FCI GRS) mobile application for rice millers. It is a significant step towards enhancing transparency and accountability in food distribution. This new app, available for download on the Google Play Store for Android devices, is designed to improve efficiency in handling rice millers' grievances with the Food Corporation of India (FCI).

Aligned with the Digital India initiative, the FCI GRS app offers rice millers a convenient and digitized way to submit grievances, track their status, and receive responses. This initiative highlights the government’s commitment to using technology to foster good governance and enhance stakeholder satisfaction.

Key Features of the FCI GRS Mobile App:

• Simplified Grievance Submission: The app provides a user-friendly interface, enabling millers to register grievances efficiently. Each registered issue receives a unique grievance ID, allowing for easy tracking.

• Real-Time Tracking: Millers can stay updated on the status of their grievances in real-time, ensuring transparency throughout the process.

• Efficient Assignment and Resolution: Once a grievance is submitted, it is automatically directed to the relevant Nodal Officer for swift action. Officers can opt for investigation by a Quick Response Team or seek feedback from the concerned division.

• Geo-Fencing for On-Site Resolution: For grievances requiring on-site investigation, the app uses geo-fencing to confirm visits by the Quick Response Team (QRT), ensuring timely and accurate follow-up.

This mobile application underscores the government’s commitment to transparency and accountability within the food distribution sector. The FCI’s digital grievance mechanism aims to improve service standards and facilitate smoother procurement operations.