EPFO: Know How to Raise Complaints and Check Grievance Status on EPFiGMS

EPFO allows pensioners and employers to register their grievances on EPF-i Grievance Management System (EPFiGMS). The complaints for the same will be sent over to a customized portal of the EPFO along with the head office in New Delhi; with one of the 135 field offices across the country.

To register a complaint with the Grievance cell, the following are the steps:

1. Open the EPFiGMS portal.

2. Register a grievance at the portal.

3. Select the option of PF.

4. Proceed with the UAN and the captcha.

5. Enter the OTP when asked.

6. Once the OTP verification is done, you will be asked to enter the details including your name, address, and contact number.

7. Choose the PF account number in the grievance column.

8. Enter the complaint along with the description.

9. You will then be asked to upload the necessary documents.

10. Proceed to submit.

Once your complaint has been sent, you will be sent a message and email as per your contact details.

PF members can use the 'see status' option on the same grievance portal to see where their complaint stands. For the site to show the status, they must submit their grievance/complaint number and other required information.

Finding your UAN: A detailed guide

Owners of EPF accounts will receive a 12-digit number called a UAN from the Workers' Provident Fund Organization (EPFO). The employee's UAN will remain the same notwithstanding the change of organizations and title. Using their UAN, members can access all of EPFO's online services, including e-nomination and EPF balance checks.

Step 1: Go to the EPFO Member e-SEWA website.

Step 2: On the login page, scroll down and click on ‘Know your UAN’ under ‘Important Links’. You will find this listed in the right bottom corner.

Step 3: Your EPF account will have a mobile number linked to it. Enter that and the captcha.

Step 4: Following that, enter the OTP in your phone and then click ‘Validate OTP & get UAN’.

Step 5: You will be notified with the UAN number.