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“ITC-e-Choupal”-Connecting Farmers, corporate & customers

One of the beautiful example of digitalization of agriculture. Yes, ITC has offered our dear farmers the most convenient and digital way of selling their produce. Not only they are free of all chaos of going to mandi but can sell their produce nearby their home just by a click.

Chander Mohan

One of the beautiful example of  digitalization of agriculture. Yes, ITC has offered our dear farmers the most convenient and digital way of selling their produce. Not only they are free of all chaos of going to mandi but can sell their produce nearby their home just by a click.

In Narsingkheda village of Madhya Pradesh, however, a farmer has found an avenue to overcome these struggles. Like many farmers across India, Kishore Singh’s livelihood depends on the soil. Everything changed for Singh in 2006 when the diversified conglomerate ITC introduced an e-Choupal to his village. To the uninitiated, an ITC e-Choupal is an internet kiosk in the home of a fellow villager. An innovative model embedded with social goals, the ITC e-Choupal empowers farmers and hopes to trigger higher productivity and income through a host of services related to know-how, best practices, timely and relevant weather information, the transparent discovery of prices, access to quality agri-inputs at competitive prices and so on.

The lead villager (known as a Sanchalak), is computer literate and trained by ITC to assist other farmers in making use of the company’s specially designed agricultural website, where they can gather critical information on soil quality, prices, weather, quality inputs and markets.

E-choupals are much more than internet kiosks. They are generally located within walking distance or a 5-km radius. Instead of travelling long distances to the nearest mandi, the farmer takes a sample of his produce to the e-Choupal.

Here the sanchalak using the moisture metre and other techniques measures the quality of his produce and issues the technical quote.

The farmer can see ITC’s price for himself on the website as well as the previous day’s prices at nearby mandis on the computer.

If he decides to sell to the ITC hub, the Sanchalak gives him a note which includes his name, village, particulars of the quality assessment, approximate quantity and conditional price.

The farmer takes the note along with his produce to the nearest ITC rural services hub called Choupal Saagar, which falls within a 30-km radius. Here, further testing is conducted by trained technician.

This initiative has enabled farmers to make better choices and offered insights on better farm practices. Also, these farmers now have better access to other markets, besides the organized mandis mandated by governments, and quality inputs, resulting in higher yields.

For Kishore, the results are evident. “In the past decade, my output has doubled from five to six quintals of wheat and soya per acre to about 10 quintals of wheat and eight to nine quintals of soya,” Singh said. The credit, according to Singh, goes to higher quality seeds, inputs and farming methods he has been able to adapt with access to timely information on weather conductions, prices across different local markets and services from the e-Choupal in his village.

The e-Choupal initiative, among other facets of ITC’s multi-dimensional Integrated Rural Development Programme, isn’t just philanthropy.

There is a strategic element to this initiative. By operating across the agri-value chain, ITC is able to source raw materials directly from farmers, thereby ensuring safe and quality food products for its FMCG consumers. Yet the farmers are free to sell to anybody and are not tied down to ITC with any written contracts.

Singh, for example, prefers to sell his wares to the company at the Choupal Saagar, an ITC-supported hub that doubles up as a procurement and warehousing centre, besides a market for inputs like seeds and fertilizer.

These hubs also have a soil-testing laboratory on their premises where trained technicians offer recommendations for fertilizers and additives based on a farmer’s individual soil sample.

Farmers are under no compulsion to sell to the company and can choose to sell their produce elsewhere. However at the Choupal Saagar, farmers’ produce undergo electronic weighing and full payment happens within a couple of hours, unlike mandis where it can take a couple of days.

This system also gives the company traceability of its key agri-inputs for manufacturing its popular brand of consumer food products. These home-grown Indian brands in turn anchor the entire agri-value chain, contributing to India’s agrarian economy.

With a steady rise in income, Singh has bought his own tractor, a mechanised plough, seed drill and two threshing machines, one of which he leases.

Through the company’s local Cattle Development Centre, Singh has also managed to invest in crossbred livestock, resulting in a steady stream of supplementary income from milk sales. This diversification allows him to sell his crop at an opportune time, unlike earlier in the man dis, where he had no direct access to market information or alternative sources of income, and was thus unable to exploit price trends.

Through its e-Choupal initiative, the firm also runs women empowerment programmes particularly focusing on Ultra Poor Women, which enables development of entrepreneurial skills, besides income generation. Over 54,000 women have been benefitted so far through ITC’s women-focused initiatives.

ITC’s rural initiatives also addresses the challenge of depleting natural resources. ITC’s Soil and Moisture Conservation programme works with local agricultural communities to develop and manage local water resources, particularly in water stressed areas. This large-scale intervention in water stewardship covers 45 districts across 12 states and has brought the area under watershed to over 8,36,000 acres through more than 10,000 water harvesting structures.

“Farmers are provided with critical information and relevant knowledge on farm productivity, prices and markets through the ITC e-Choupal to enlarge their choices. This platform also enables access to quality inputs,” says S Sivakumar, Group Head of Agri and IT Businesses, ITC Ltd.

“Initiatives such as Livestock Development and Women Empowerment create avenues for supplementary non-farm incomes to protect against agri-income volatility as well as build capacities for investment,” he adds.

Today, Singh attends sessions at the Choupal Pradarshan Khet, which offers further training on the latest farming techniques. What’s more, he uses his plot of land to offer demonstrations of these techniques for fellow farmers in his village.

ITC’s e-Choupal – a case study at the Harvard Business School for many years  – has been a constantly evolving model. In its evolution into a platform and then an ecosystem, the media for interaction naturally expanded to mobile phones, Farmers’ Field Schools, Choupal Haats etc.

So, though there are 6100 e-Choupals, the outreach has been expanding and now caters to over 40,000 villages empowering over four million farmers.

In its next phase – the ITC e-Choupal 4.0, pilot for which has already started, the e-Choupal intends to become an aggregator for a variety of agri-services after integrating them with the on-ground presence of ITC’s agribusinesses across 70,000 villages.

Initiatives like the ITC e-Choupal will hopefully continue to engage with farmers in innovative ways, creating new opportunities to progressively raise rural incomes and contribute to India’s goal of doubling farmers’ income by 2022.

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