The Ministry of Housing and Urban Affairs announced the launch of a revised version of the existing Swachhata-MoHUA App. It was announced at a video conference held with all States, Union Territories (UTs) & cities, under the Chairmanship of Durga Shanker Mishra, Secretary, MoHUA, on the COVID 19 crisis.
What is Swachhata-MoHUA App?
The Swachhata-MoHUA App, is a highly popular grievance redressal tool for citizens under the ambit of the Swachh Bharat Mission (Urban) already has more than 1.7 Crore+ urban users across the country. The app has now been modified & strengthened more in order to allow citizens to get their COVID-related complaints redressed by their respective ULBs.
The revised version of the Swachhata App essentially leverages the popularity & large user base of the app to better support citizens amid COVID pandemic. But, the addition of these new categories has no impact on the existing categories of the App, citizens may continue to post their grievances in either of the categories.
Mishra at the video conference said, “Under Swachh Bharat Mission- Urban (SBM-U), we are collectively working to ensure the safety & well-being of citizens during the COVID-19 crisis. To provide further support to States, UTs and Cities in this respect, MoHUA has introduced 9 additional categories of complaints specific to COVID-19 on the Swachhata-MoHUA App to make it more responsive to the needs of the present times.”
The revised Swachhata-MoHUA App includes 9 additional categories:
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Request for Fogging/Sanitation during COVID-19
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Violation of Quarantine during COVID-19
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Violation of Lockdown during COVID-19
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Report Suspected case of COVID-19
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Request Food during COVID-19
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Request Shelter during COVID-19
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Request Medicine during COVID-19
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Request assistance for COVID-19 patient Transport
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Request Waste Pickup from Quarantine Area
The pilot version of the revised version of the App has earlier been shared with select States & cities. Based on the feedback, the same is being launched across India. The announcement was met with appreciation by the State Mission Directors and ULB representatives at the VC who looked forward to leverage the App for redressing citizen complaints related to COVID-19.
This App serves as an effective digital tool which enables citizens to play an active role in the Swachhata of their cities and increase accountability on the part of Urban Local Bodies (ULBs).
For regular updates & more information, you can follow the Swachh Bharat Mission’s official social media properties:
Web portal: www.swachhbharaturban.gov.in
Facebook Page: Swachh Bharat Mission - Urban
Twitter Handle: @SwachhBharatGov
