Agriculture and Farmers’ Welfare Department Excels in Latest CPGRAMS Report for September 2023

The Department of Administrative Reforms and Public Grievances (DARPG) released its 17th Monthly Report in September 2023 on the Centralized Public Grievances Redressal and Monitoring System (CPGRAMS), shedding light on the handling of public grievances.

Notably, the Department of Agriculture and Farmers Welfare emerged as a key player in this system, with several achievements to its name.

The department received the highest number of public grievances in September 2023, with a total of 11,198 cases. Furthermore, it earned the top spot in the Grievance Redressal Assessment and Index within Group A (comprising departments with over 500 grievances). This recognition underscores its effective grievance resolution efforts.

CPGRAMS' integration with the Common Service Centre (CSC) portal played a pivotal role. The Department of Agriculture and Farmers Welfare led the way by receiving 5,167 grievances through this portal in the same month. Impressively, 46.14% of their total grievances came through CSCs, demonstrating their accessibility to the public.

During September 2023, the department received 11,198 new grievances, with an additional 387 from the previous month. Of these, 8,830 grievances were successfully resolved, leaving 2,755 cases pending as of September 30, 2023.

From January to September 2023, a total of 100,832 grievances were handled. This period saw 97% of the cases resolved, highlighting the department's commitment to addressing public concerns effectively.

The Department of Agriculture and Farmers Welfare's exceptional performance in managing public grievances, along with the integration of CPGRAMS with CSCs, represents a significant step toward streamlining the grievance redressal process and enhancing public service delivery.